Contact Us

Call Center Support

Dependable Contact Center Services

With thousands of BPOs out there, differentiating between quality has become overwhelming, and it’s getting harder to source and retain quality resources at key positions. This is where co-sourcing with Provox makes doing business so easy for you.

Choosing a Reliable Partner for Contact Center Services

Choosing the right outsourcing partner for your contact center services is significant. When entrusting client interactions to another party, reliability is paramount. While monitoring key performance indicators (KPIs) is fundamental, how a partner cultivates the relationship is crucial in realizing your desired business outcomes. At Provox Global, we aim to seamlessly integrate into your company culture, embodying your brand as an authentic ambassador. We provide comprehensive omnichannel call center support solutions, covering both inbound and outbound services. Discover more about our offerings below.

Schedule A Call ⟶

Our Contact Center Services

Reliable support that never lets you or your customers down

Customer Care

General inquiries and customer service

Account and billing inquiries
Order processing
Returns and refunds
Complaints and issue resolution.
Loyalty and retention programs
Scheduling and appointments
Social media monitoring and management

Sales

Inbound sales
Order taking
Product questions
Upselling and cross-selling
Customer retention programs
Channel partner support
Outbound sales calls and lead generation
Sales campaign support
Ecommerce order processing
Abandoned cart follow-up

Technical Support

Help desk support
Troubleshooting technical issues

Product installation and setup

Configuration assistance
Remote desktop support
System updates and upgrades
Device and software support
Network and connectivity support
Security and data protection
Branch office, home office support

Explore Our Service Performance Metrics

100K

Seamless Integrations

99%

Customer Satisfaction

60.5%

Avg. Savings

50%

Processing Time Reduction

Our Team of Experts is Ready to Assist You

Transforming Businesses with Expertise – Your Success, Our Commitment.

Schedule A Call ⟶

Our Progressive Approach
To Outsourcing

Your business needs are unique, and so are our solutions for you. We offer complete end-to-end services and the option to hire dedicated resources. Our approach to hiring ensures that we only target the best professionals in the market and the niche they are required in.
Client First Approach
Industry Leading Best Practices
Experienced & Certified Global Resources

Transforming Businesses with Expertise

Stay at the forefront with our forward-thinking and adaptable services.
Contact Us ⟶