Careers

We are looking for a Virtual Assistant - Chat Support to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat and email. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.

Key Responsibilities

Live Chat Support:

• Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.
• Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.

Email Support:

• Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.
• Address concerns, provide property-related information, and resolve issues effectively.

Customer Issue Resolution:

• Assist with issues such as rent payment questions, maintenance requests, lease renewals, and move-in/move-out processes.
• Escalate complex issues to the appropriate team.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

Property and Lease Knowledge:

• Stay updated on property listings, lease agreements, and company’s policies to provide accurate information to customers.
• Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.

Performance Metrics:

• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Continuously improve chat and email support processes to enhance customer experience.

Team Collaboration:

• Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.
• Provide feedback to improve customer support tools and processes.

Education and Experience

• Bachelor’s degree or equivalent
• 1–3 years of experience in customer support, chat support, or a similar role.
• Experience in property management or real estate is preferred but not required.
• Familiarity with live chat and email support tools is a plus.