Careers

The Accounts Receivable Specialist will collaborate with internal departments to accurately verify, record, and reconcile financial transactions. This role is critical in maintaining precise records of payments, resolving discrepancies, and ensuring timely collections.

Key Responsibilities:

• Record customer payments, including ACH, checks, and credit card transactions.
• Post revenues by verifying and entering transactions from lockbox and local bank deposits.
• Update receivables by reconciling and totaling unpaid invoices.
• Maintain accurate records of invoices, debits, and credits.
• Resolve authorized deductions by entering appropriate adjusting entries.
• Investigate and resolve unauthorized deductions by following internal escalation procedures.
• Manage collections by reviewing customer payment history, credit limits, and coordinating with the collections team.
• Summarize receivables by maintaining invoice accounts, performing monthly reconciliations, verifying totals, and preparing reports.
• Protect company data by handling all information with strict confidentiality.
• Support accounting and month-end tasks as required.
• Make follow-up calls to customers for overdue payments.
• Perform any additional related duties assigned.

Qualifications:

• Strong verbal communication and phone handling skills.
• Active listening skills and attention to detail.
• Experience with NetSuite is preferred.
• Prior experience in invoicing or accounts receivable is desirable.
• Highly motivated, target-driven, and results-oriented.
• Proficient in Microsoft Excel and other MS Office tools.
• Experience working with CRM systems is a plus.
• Bachelor’s degree in accounting, Finance, or related field preferred (not mandatory).

Shift: EST and CT

We are seeking a detail-oriented and highly organized Insurance Verification Specialist to join our team. As a key player in our healthcare organization, you will be responsible for verifying insurance information to ensure accurate billing and claims processing. If you have a strong background in insurance verification, attention to detail, and a commitment to ensuring a seamless experience for both patients and providers, we want to hear from you.

Key Responsibilities:

• Review Scheduled Patients: Check the list of patients scheduled for the next day. 
• Prioritize Verification: Prioritize verification based on external factors that may impact the verification time, considering insurer processing times and appointment dates. 
• Complete PPO/HMO Forms: Fill out the PPO/HMO forms with information received from the clinic, patient/client, and the verification conducted with the insurance provider. 
• Database Entry: Store information in the designated database in a clear and legible manner. 
• Utilize Identification Methods: Use company-designated identification methods to confirm the patient's eligibility for medical center services. 
• Meet Verification Metrics: Adhere to verification compliance metrics, meeting both daily
• Communication: Interact with patients to obtain additional insurance details or clarify information.
• Problem Resolution: Investigate and resolve insurance-related issues, discrepancies, or challenges.
• Customer Service: Provide excellent customer service to both internal and external stakeholders.

Qualifications:

• Educational qualification Bachelor degree.
• Proven experience in insurance verification within a healthcare setting.
• Familiarity with medical terminology and coding.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in using insurance verification software and electronic health record systems.

Provox Global is seeking a Data Analytics & Dashboard Engineer to build comprehensive monitoring and analytics solutions for our AI-powered conversational platform. This role will work closely with our Lead AI Engineer to create real-time dashboards that track system health, performance metrics, and key business indicators across our healthcare AI voice and chat interfaces.

Key Responsibilities

Dashboard Development & Business Intelligence

• Design and build executive-level dashboards for system performance and business KPIs
• Create real-time monitoring solutions for conversational AI system health
• Develop automated reporting for calls handled, appointments generated, conversion rates, and customer satisfaction metrics
• Build interactive visualizations for stakeholder consumption across different organizational levels
• Implement alerting systems for critical performance thresholds and business metric anomalies

Data Pipeline & ETL Management

• Design and maintain ETL processes from multiple data sources (DialogFlow CX, Cloud Functions, telephony systems, healthcare integrations)
• Build data pipelines connecting conversational AI logs, appointment systems, and business outcomes
• Ensure data quality, consistency, and reliability across all reporting systems
• Optimize data storage and retrieval for high-volume conversational data
• Implement data governance practices and documentation standards

System Health Monitoring

• Create comprehensive system health dashboards tracking DialogFlow CX performance, Cloud Function execution, and integration uptime
• Monitor conversation success rates, user drop-off points, and technical failure patterns
• Build alerting for system anomalies, API failures, and performance degradation
• Track resource utilization, response times, and cost optimization opportunities
• Develop predictive analytics for capacity planning and system scaling

Healthcare-Specific Analytics

• Track appointment booking success rates and conversion funnels
• Monitor patient engagement metrics and conversation completion rates
• Analyze call patterns, peak usage times, and seasonal trends
• Build reporting for healthcare practice efficiency metrics
• Create compliance reporting for audit and regulatory requirements

Collaboration & Integration Support

• Work with Lead AI Engineer to instrument code for proper data collection
• Partner with business stakeholders to define and refine KPI measurements
• Support data-driven decision making through ad-hoc analysis and insights
• Provide training and support for dashboard users across the organization

Required Qualifications

Technical Skills

• 3+ years experience with business intelligence and dashboard tools (Power BI, Tableau, Looker, or similar)
• Strong SQL skills with experience in MySQL and data warehouse technologies
• ETL/ELT development experience with cloud-based data pipelines
• Data visualization expertise with focus on executive-level reporting
• Google Cloud Platform experience, particularly BigQuery, Cloud Functions, and monitoring tools
• Programming skills in Python or R for data analysis and automation
• API integration experience for data collection from multiple sources

Analytics & Business Intelligence

• Experience building KPI frameworks and metric definitions
• Understanding of statistical analysis and data interpretation
• Knowledge of data modeling and warehouse design principles
• Familiarity with real-time monitoring and alerting systems
• Experience with A/B testing and experimental design methodologies

Communication & Collaboration

• Ability to translate business requirements into technical dashboard solutions
• Strong presentation skills for executive and stakeholder reporting
• Experience working with cross-functional teams (engineering, business, operations)
• Documentation skills for data dictionaries and process workflows

Provox Global is seeking an experienced Lead AI Engineer to drive our conversational AI platform development and lead technical initiatives across our Google Cloud Platform-based infrastructure. This role involves knowledge transfer from our current Chief Engineer and will evolve into leading a growing engineering team focused on AI-powered voice and chat interfaces for healthcare applications.

Key Responsibilities

Conversational AI & DialogFlow Management

• Design, develop, and maintain DialogFlow CX implementations as the core human interface controller
• Optimize voice assistant (VA/VAS) and chat/text experiences
• Configure and manage DialogFlow Phone Gateway integrations
• Monitor and resolve AI hallucinations while ensuring coherent customer dialog
• Implement proper AI grounding techniques for reliable interactions

Backend Development & Cloud Infrastructure

• Develop and maintain Node.js Cloud Functions for business logic layer
• Build intermediate APIs and JSON-based services
• Configure and optimize GCP environments, environment variables, and deployment pipelines
• Monitor system performance, CPU usage, and implement alerting systems
• Ensure high-volume concurrency handling with proper variable locking and storage optimization
• Manage code versioning and migration strategies

Integration & System Architecture

• Maintain and optimize integrations with healthcare systems (Dentrix, EzText, PhoneNumLookup)
• Design and implement webhook architectures
• Build monitoring solutions for no-match phrases, call disconnects, and conversation dead-ends
• Develop business operations dashboards (Power BI or similar)

Database & Analytics

• Setup and maintain MySQL databases
• Implement ETL processes and data pipelines
• Configure BI/reporting tools (Looker, Power BI)
• Design analytics frameworks for conversation intelligence

Testing & Quality Assurance

• Develop comprehensive testing strategies including manual and automated approaches
• Build regression testing suites and high-volume stress testing frameworks
• Implement continuous integration/continuous deployment (CI/CD) practices

Web & Mobile Development

• Create responsive Web interfaces
• Develop custom web applications (non-WordPress)
• Build interactive systems for appointments and e-commerce functionality

AI & Machine Learning

• Implement Gemini API integrations and advanced prompting techniques
• Work with Vertex AI for model deployment and management
• Explore Google AI development tools including Agent Builders and API hubs
• Potential development of fine-tuned models based on business needs

Required Qualifications

Technical Skills

• 5+ years of experience with Google Cloud Platform (GCP)
• 3+ years hands-on experience with DialogFlow CX
• Strong proficiency in Node.js and JavaScript/TypeScript
• Experience with Cloud Functions and serverless architectures
• Database expertise with MySQL and SQL optimization, good to have noSQL experience
• API development and integration experience
• Testing frameworks and automation tools
• Version control with Git and collaborative development workflows

AI & Machine Learning

• Experience with conversational AI design and implementation
• Understanding of natural language processing (NLP) concepts
• Familiarity with Google AI/ML services (Vertex AI, Gemini)
• Knowledge of prompt engineering and AI model integration

Additional Technical Requirements

• ETL and data pipeline development
• BI tools experience (Power BI, Looker, or similar)
• Responsive web development (HTML5, CSS3, JavaScript/TypeScript and its framework and libraries)
• RESTful API design principles
• Webhook development and management

Provox Global is seeking a skilled NetSuite Developer/Administrator to join our team. As our in-house NetSuite expert, you'll be responsible for managing our NetSuite ERP system, optimizing workflows, and developing custom solutions to support our business operations.

Primary Responsibilities

• Provide comprehensive management and ongoing development of our NetSuite ERP environment
• Develop and maintain data imports/exports for items, customers, vendors, and contract pricing
• Configure and customize NetSuite modules including inventory, order management, accounting, and fulfillment
• Create and modify reports, saved searches, and dashboards to provide actionable business insights
• Develop and maintain SuiteScript solutions for process automation
• Configure email templates, shipping tracking, and other system communications
• Troubleshoot warehouse operations issues and implement solutions
• Document processes, customizations, and system configurations
• Collaborate with department stakeholders to understand business needs and implement appropriate solutions
• Manage system updates and ensure compliance with NetSuite best practices

Required Qualifications

• 3+ years of hands-on NetSuite development and administration experience
• Strong proficiency in SuiteScript (1.0 and 2.0), SuiteFlow, and SuiteTalk
• Experience with NetSuite data import/export tools and CSV manipulation
• Proficiency in JavaScript, HTML, and SQL
• Experience configuring and customizing NetSuite modules including inventory, order management, and accounting
• Knowledge of NetSuite reporting tools and saved searches
• Experience troubleshooting complex system issues
• Strong problem-solving and analytical skills
• Excellent communication skills with ability to translate technical concepts for non-technical staff

Preferred Qualifications

• NetSuite Administrator Certification
• NetSuite SuiteCloud Developer Certification
• Experience with SuiteCommerce or SuiteCommerce Advanced
• Familiarity with RESTful web services and API integrations
• Experience with warehouse management systems
• Background in supply chain or distribution industries
• Experience transitioning from external NetSuite support to in-house resources

We are seeking an innovative and experienced Blockchain Architect with deep expertise in crypto asset trading (DEX and CEX), staking, and financial system integration. This role will drive the design and implementation of cutting-edge blockchain solutions that transform the digital economy. As a Blockchain Architect, you will shape the future of decentralized finance (DeFi) and centralized exchange systems, delivering secure, scalable, and high-performance applications that integrate seamlessly with traditional financial systems.

Job Summary

The Blockchain Architect will design and develop robust blockchain-based solutions, focusing on crypto asset trading platforms (Decentralized Exchanges - DEX, Centralized Exchanges - CEX), staking mechanisms, and integration with financial systems. You will lead technical teams, translate complex business requirements into secure architectures, and ensure seamless interoperability with financial ecosystems. Your expertise will power innovative Web3 applications, including trading platforms, staking protocols, and liquidity solutions.

Key Responsibilities

• Architect Blockchain Solutions: Design scalable, secure, and high-performance blockchain architectures for crypto asset trading (DEX/CEX), staking platforms, and financial system integrations.
• Develop Smart Contracts: Build, test, and deploy audited, production-ready smart contracts using Solidity, ensuring security, scalability, and efficiency.
• Crypto Trading Expertise: Implement DEX mechanics (e.g., AMMs or PMMs, liquidity pools, LP tokens) and CEX infrastructure, optimizing for high-frequency trading and liquidity provision.
• Staking Protocol Development: Design and implement staking mechanisms to incentivize network participation and reward systems, ensuring compatibility with consensus protocols.
• Financial System Integration: Enable seamless interoperability between blockchain platforms and traditional financial systems, including payment gateways, custodial services, and compliance frameworks.
• Lead Development Teams: Guide cross-functional teams, including blockchain developers, engineers, and financial analysts, fostering collaboration and innovation.
• Ensure Security & Scalability: Implement best practices for secure smart contract development and scalable infrastructure, addressing high Total Value Locked (TVL) environments.
• Drive Innovation: Prototype and develop MVPs for emerging DeFi and trading solutions, incorporating AI agents, auto-bridging, and hybrid exchange (Hex) models.
• Stay Ahead of Trends: Monitor and integrate advancements in blockchain, DeFi, and financial regulations, ensuring alignment with industry standards and market needs.
• Collaborate & Communicate: Work with product, design, and compliance teams to translate business needs into technical solutions, communicating effectively with both technical and non-technical stakeholders.

Required Qualifications

• 5+ years of experience in blockchain architecture, engineering, or smart contract development
• Proven expertise in designing and deploying DEX/CEX platforms, staking protocols, and DeFi integrations
• Strong command over Solidity and Ethereum-based development environments (e.g., Hardhat, Truffle)
• Hands-on experience with Geth, Web3.js, or Ethers.js for dApp integration
• Deep understanding of AMM/PMM mechanics, liquidity provisioning, and LP token handling
• Familiarity with blockchain security principles, audits, and best practices for smart contract safety
• Proficient in financial system integration: API-based communication with fiat systems, payment gateways, and compliance services
• Excellent communication skills and experience in leading cross-functional engineering teams
• Strong problem-solving, analytical thinking, and architectural decision-making skills