Lead AI Engineer
Posted 2 weeks ago
Provox Global is seeking an experienced Lead AI Engineer to drive our conversational AI platform development and lead technical initiatives across our Google Cloud Platform-based infrastructure. This role involves knowledge transfer from our current Chief Engineer and will evolve into leading a growing engineering team focused on AI-powered voice and chat interfaces for healthcare applications.
Key Responsibilities
Conversational AI & DialogFlow Management
- Design, develop, and maintain DialogFlow CX implementations as the core human interface controller
- Optimize voice assistant (VA/VAS) and chat/text experiences
- Configure and manage DialogFlow Phone Gateway integrations
- Monitor and resolve AI hallucinations while ensuring coherent customer dialog
- Implement proper AI grounding techniques for reliable interactions
Backend Development & Cloud Infrastructure
- Develop and maintain Node.js Cloud Functions for business logic layer
- Build intermediate APIs and JSON-based services
- Configure and optimize GCP environments, environment variables, and deployment pipelines
- Monitor system performance, CPU usage, and implement alerting systems
- Ensure high-volume concurrency handling with proper variable locking and storage optimization
- Manage code versioning and migration strategies
Integration & System Architecture
- Maintain and optimize integrations with healthcare systems (Dentrix, EzText, PhoneNumLookup)
- Design and implement webhook architectures
- Build monitoring solutions for no-match phrases, call disconnects, and conversation dead-ends
- Develop business operations dashboards (Power BI or similar)
Database & Analytics
- Setup and maintain MySQL databases
- Implement ETL processes and data pipelines
- Configure BI/reporting tools (Looker, Power BI)
- Design analytics frameworks for conversation intelligence
Testing & Quality Assurance
- Develop comprehensive testing strategies including manual and automated approaches
- Build regression testing suites and high-volume stress testing frameworks
- Implement continuous integration/continuous deployment (CI/CD) practices
Web & Mobile Development
- Create responsive Web interfaces
- Develop custom web applications (non-WordPress)
- Build interactive systems for appointments and e-commerce functionality
AI & Machine Learning
- Implement Gemini API integrations and advanced prompting techniques
- Work with Vertex AI for model deployment and management
- Explore Google AI development tools including Agent Builders and API hubs
- Potential development of fine-tuned models based on business needs
Required Qualifications
Technical Skills
- 5+ years of experience with Google Cloud Platform (GCP)
- 3+ years hands-on experience with DialogFlow CX
- Strong proficiency in Node.js and JavaScript/TypeScript
- Experience with Cloud Functions and serverless architectures
- Database expertise with MySQL and SQL optimization, good to have noSQL experience
- API development and integration experience
- Testing frameworks and automation tools
- Version control with Git and collaborative development workflows
AI & Machine Learning
- Experience with conversational AI design and implementation
- Understanding of natural language processing (NLP) concepts
- Familiarity with Google AI/ML services (Vertex AI, Gemini)
- Knowledge of prompt engineering and AI model integration
Additional Technical Requirements
- ETL and data pipeline development
- BI tools experience (Power BI, Looker, or similar)
- Responsive web development (HTML5, CSS3, JavaScript/TypeScript and its framework and libraries)
- RESTful API design principles
- Webhook development and management